We value our customers’ time. To ensure that we are the right people to help you, please read the statements below and tick all the boxes that are relevant to your query. Please note we are not able to advise you unless all of the statements below apply. If any of the statements do not apply to you, we suggest that you contact your legal representative or your local free advice centre for further assistance.

Excellent - We can continue
We may have to share your personal data with third parties in certain circumstances, such as when we process your payments, or when is necessary to the performance of a contract with you for our legitimate interests, for example. When this happens, we require them to respect the security of your personal data, to treat it in accordance with the law, to process it only for specified purposes and in line with our instructions and standards. We do not allow them to use it for their own purposes. Please see our T&Cs and Privacy Notice.
Do you have any emergencies related to query such as court dates, eviction notices, court warrants, threats of violence, etc.?

Sorry, we are not currently offering advice in emergencies. For further assistance, you might need to contact your legal representative or your local free advice centre.

What is your housing status?

Sorry, we are not currently offering advice to homeowners. For further assistance, you might need to contact your legal representative or your local free advice centre.

Do you have a tenancy agreement?
What type of tenancy agreement do you have?
Do you have a joint tenancy agreement?
When did you sign your tenancy agreement and move in your property?
tenancy agreement date
Is your tenancy:
What date is due to end?

Who lives in your household? Please specify age and relation to you:

Age
Relationship
Is anyone in your household classed as vulnerable (e.g. disabled, pregnant, a victim of domestic violence, etc.?
How do you pay your rent?
Did you pay a deposit at the start of your tenancy?
Is your deposit protected in a tenancy deposit protection scheme?
Have you got any paperwork related to your tenancy? Please select all that applies to you
Some rules are different if you are not a British Citizen. What is your immigration status?

Sorry, we are not currently able to advise you. For further assistance, you might need to contact your legal representative or your local free advice centre.

Please use the space below to give us further detail about your housing query. Please use your own words and include all the essential information and relevant dates (500 words maximum).
What have you done about this issue so far?
Please note we charge a fixed price of £19.99 for one legal issue only, so be specific about the advice you need. For example, the information about your “property disrepair” will be one query, even though this is a vast area of law. If you, in addition to this, for example, also need advice about “deposit protection scheme”, this will be the second issue that you will need to submit and pay for separately. In one phrase, tell us what the specific housing issue you would like help with? (200 words maximum)